Alternative Dispute Resolution (ADR)

In the event of a dispute, the consumer may resort to Alternative Dispute Resolution (ADR) entities for consumer disputes.

ADR procedures include mediation, conciliation, and arbitration, and are generally faster, less formal, and less expensive than judicial proceedings. These entities aim to help resolve disputes between consumers and businesses, often free of charge or at reduced costs.

ADR Entities in Portugal

Algarve
CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Website: www.consumoalgarve.pt
Address: Av. 5 de Outubro, nº 55, R/C Dtº, 8000-075 Faro, Portugal
Phone: +351 289 823 135
Email: info@consumoalgarve.pt

Porto
CICAP – Centro de Informação de Consumo e Arbitragem do Porto
Website: www.cicap.pt

Centre Region
CACRC – Centro de Arbitragem de Conflitos de Consumo de Coimbra
Website: www.centrodearbitragemdecoimbra.com

Lisbon
CACCL – Centro de Arbitragem de Conflitos de Consumo de Lisboa
Website: www.centroarbitragemlisboa.pt

Alentejo
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Madeira
CACCRAM – Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira

European Union Online Dispute Resolution Platform

Consumers may also use the European Commission’s Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr

Additional Information

For more information on consumer rights and dispute resolution, please visit:
www.consumidor.gov.pt

Contact Us

If you have any questions, please contact us at:
📧 info@hoist-sail.com